FROM JEZ FRAMPTON | CITYA.M. | http://bit.ly/2vR6bLF
#Build a brand for #millennials : The new challenge
A brand is the most important asset a business can have. It is the only true, long term differentiator of a company, and without doubt it helps businesses change and grow. But although business owners know this is true, most are still neglecting the one thing that makes a successful brand: people. Brands start and finish with people. They begin on the inside, with humans, and are ultimately delivered on the outside, to humans. People are the pillars of a company that breathe life into businesses.
Brands are not a tangible product – they are a human construct brought together by opinions, perspectives and experiences. These experiences are made up of interactions with the product, a company’s culture, its impact on the wider environment, and how it communicates. Each of these factors makes up a brand. And every touchpoint for a consumer or employee matters. It is only when these experiences are fully aligned with clear values and purpose that a brand can live to its full potential.
People form opinions of companies in the same way that they form opinions of other people: it is an informed, emotional choice as to whether they like and trust you. Your company needs to have clear values and a meaningful purpose to allow people to make these decisions.
This is even more crucial when aiming to get millennials engaged with your brand. Some might be tired of hearing about millennials’ needs, and the fact that they are more concerned with a business’ ethos and vision than their parents were. But this is the generation that companies must aspire to.
This unique generation has found its voice and is not scared to use it. Look at the recent General Election, for example. Theresa May thought she was safe, but the millennials roared and swayed the result. They weren’t prepared to stand for something they didn’t believe in.
Millennials want purpose, clarity and authenticity, and these are the qualities that must be instilled into a brand’s ethos if you want this and future generations to consider buying into your products. Millennials are the people that will champion your brand’s purpose – if you give them one.